All products sold by agecoearth.in are from reputed principals. All warranty/guarantee is directly provided by respective principals, whose contacts are supplied with the goods.
- Any order placed with agecoearth.in can be cancelled within 12 hours of placing the order. For order cancellation, please contact to firstname.lastname@example.org with your order number. Each cancellation will incur a 5% handling charge of total order value or Rs. 300/- whichever is more. In case the item is already shipped before cancellation, then the total deductions will also include the shipping fees.
- The cost of cancellation and return will be borne by the customer.
- In case you (client) want to return any new & unused item, please contact our customer services for a return authorization. The product/packaging is to be returned to us in original with complete contents and no tampering.
- Once your return is accepted, the rest of the amount can be refunded within 10 business days.
- All shipping costs for return of items and resending new item in lieu will have to be borne by you and paid upfront.
- In case you want to return an item which is defective on arrival, please contact our customer services. Based on the product/your comfort, we will either arrange the principal's maintenance people to visit your premises for rectification/replacement of the product. Or, the defective product can be shipped back to us, after due acknowledgment of our customer services team and we shall provide you with a new replacement product. All shipping costs in this case will be borne by us.
- All returns have to be informed within 48 hours of receipt of goods; otherwise we will not be liable for return/exchange.
- In case the customer has paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
- In case, you've ordered something incorrectly and wish to exchange it with something else.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. Opened or used products will not be accepted.
- You may be asked to send the images of the product for the verification.
- Customers might have to bear the logistic and/or restocking costs up to 10% of the product value.
- Any item/thing which is a part of the item order needs to be returned along with the originally delivered product. Since, free gift is a part of the item order it needs to be returned.
- Ageco Earth will review the damaged product within 3 working days of receiving the product and the product will be replaced within 10 working days after receiving the product.